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FAQs


  • What neighborhoods does Walk & Wag serve?

    Walk & Wag serves the Chapel Hill/Carrboro area. For some outer locations, a surcharge may apply.

  • What are Walk & Wag’s credentials?

    We are licensed, bonded and insured – and come highly recommended by local veterinarians. Lisa Kang, the owner, has been growing the business right here in Chapel Hill since 2010. She handpicks everyone on her incredible team of professional dog walkers and pet sitters.

  • How does Walk & Wag stay in touch with us?

    Whether for off-leash dog walks, overnight cat sitting or any other service, we provide a daily report detailing walk lengths, locations and feedings. We even include photos, texts, emails and more.

  • How many dogs do you walk at one time?

    Just one: yours. (Unless you have more than one dog.) We care for pets from one household at a time. The only exception is if you request a doggie play date.

  • Do you walk in all types of weather?

    Absolutely. We always get dogs out – in rain, sleet or snow. If the weather gets downright dangerous, we still go out, but come back home for indoor play as soon as possible.

  • What if I extend my out-of-town stay?

    We always request a phone call, text or email from you to let us know you’re back home and your pets are back in your care. If we don’t hear from you, we try to contact you. If we can’t contact you, we continue service (at the agreed upon rate) until your pets are back in your care.

  • What if I need to cancel?

    To cancel a prearranged service – a walk or pet sit – we would highly appreciate at least a 48-hour notice. For cancellations with less than a 24-hour notice, we apply a fee of 75% of the contracted service.

  • Do you provide last-minute service?

    Yes. We try our best to accommodate all last-minute requests (although during busy holiday times, it’s not always possible). Services scheduled less than 24 hours in advance are charged an additional $5.

  • Are you available on holidays?

    Yes. But schedule early, please. Coveted holiday spots get filled up weeks, months and even a year in advance. There’s an additional $10 holiday fee for New Year’s Eve, New Year’s Day, Easter, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.

  • What forms of payment do you accept?

    Walk & Wag accepts cash, checks or payments with Visa or Master Card. Payments via cash or check are expected at the first service unless other arrangements have been made. Monthly invoicing for our weekly customers is available. For a credit card payment option, there is a $5 Convenience Fee.

  • Should I provide a gratuity?

    If you’re pleased with your Walk & Wag team member’s service, then absolutely. They will greatly appreciate your generosity. But please give your gratuity directly to your individual team member.

  • Do you train dogs?

    Although we are dog savvy, we are not professional trainers, but we can recommend highly respected local trainers based on your pet’s specific needs. Plus, our team members can work with you to reinforce any training methods you are using.